What We Value About Insurance - And You Should Too

Posted: September 5, 2017

Your insurance purchase and customer experience should provide you a lot of value, especially in terms of service and claims settlement. If you find that's not your reality, it may be the case, as is often true, that you only get what you pay for.

At Erie Mutual Insurance, we take pride in a long history of building relationships with our members and being a strong supporter of our community; it's something we’ve been doing well for over 146 years! At our core, we believe that insurance should provide both the right protection and enough protection when you need it. Beyond that, we believe in providing education, information, and loss prevention services for our members. As we do so, we help them to make informed decisions and take necessary precautions to avoid the emotional and financial devastation of a major loss.

We are a small giant in an insurance industry filled with large competitors who find an advantage in volume and automation of service. But while innovation is fairly new to many smaller insurers, we consider ourselves to be a leader among the Mutual Insurance companies in Ontario, as well as others, when it comes to digital presence and automation that benefits both our staff and our members.

We aim to offer products – home, auto, farm, and commercial – that meet the ever-changing needs of individuals and companies that must know they have the right kind of coverage, and enough of it. More importantly, we continue to focus on the service part of insurance needs in our local communities and the surrounding area.

The Erie insurance agents do more than give you an insurance quote and sell you a policy; they offer professional insurance advice and recommendations to benefit all our members. Our loss prevention efforts include an initial visit and analysis of your home or business property, followed by routine visits every few years to identify and recommend things you can do to ensure the safety of your family or customers.  The Erie customer service team welcomes your inquiries and changes to keep your policy up to date, and provides a service level that we believe is exceptional in the industry.

We reward those who choose to bundle their insurance needs, or take additional measures to reduce risk, with discounts to lower their premium. Claims are handled in a reliable and professional manner with a friendly team that treats each member with respect, taking the time to understand individual circumstances. Our goal is to settle all claims fairly and in a timely manner.

In all these everyday experiences, we add value for every member. Good customer experience is the result of doing many little things right that add up over time. In the ways above, as well as in many others, we think we are getting it right, and those who know us think so too.

We know that insurance is not always easy to understand, either for the experienced owner, or for the first-time home and auto buyer. Our priority is to find solutions for your insurance needs, to communicate in easy-to-understand way what your coverage includes, and to offer a customer experience which creates a long and trusting relationship. Insurance can be a complex purchase, but few purchases can have a greater impact on our lives. We understand that, and so we are there with you every step of the way at Erie Mutual Insurance.

 




Proven the test of time. I was treated with respect, my policy was explained thoroghly. Also, treated as a person, not a number.

Karen, Policyholder