Customer Experience Survey

We want to ensure that your contact with Erie Mutual Insurance is the absolute best Customer Experience each and every time. Completing and returning this survey will assist us in maintaining a successful relationship with you, our valued policyholder.

1. Please put your name and birthdate for you and your spouse


2. Rate your Overall Customer Experience with Erie Mutual in regards to the following:

Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent

3. Please rank each element of your insurance in order of importance:


4. Please rank the following based on your most recent Customer Experience with Erie Mutual:

Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent

5. Would you recommend Erie Mutual Insurance to a friend, family member, or colleague?


6. How would you prefer to communicate with your Account Executive/CSR? Please rank in order of preference:


7. What could Erie Mutual do to improve you overall Customer Experience?

 

WOW!!! I can’t thank Erie Mutual enough, on how everyone on your team handled the claim; from the kind ladies at the front desk to the claim settling email from Tom Pooler. Your team has been no less than 5 STARS from day one the best insurance experience I have had thus far; we are looking forward to many years of continued insurance protection. 

JP Salgueiro, Policyholder