Customer Experience Survey

We want to ensure that your contact with Erie Mutual Insurance is the absolute best Customer Experience each and every time. Completing and returning this survey will assist us in maintaining a successful relationship with you, our valued policyholder.

Please add your name and birthdate for you and your spouse.
Rate your overall Customer Experience with Erie Mutual in regards to the following:
Please rank each element of your insurance in order of importance:
Premium
Service by Account Executive/CSR
Convenience (Local,Payment Options, Appointments at My Residence)
Knowledge of Product You Purchase
Claim Service
Please rank following based on your most recent Customer Experience with Erie Mutual:
Would you recommend Erie Mutual Insurance to a friend, family member, or colleague?
How would you prefer to communicate with your Account Executive/CSR? Please rank in order of preference:
What could Erie Mutual do to improve your overall Customer Experience?
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