In his early years as an Insurance Agent, Darcy provided sound insurance advice and a very high level of customer service to hundreds of members throughout Haldimand County. This success propelled Darcy into his current management position where he manages a growing Customer Experience team, he is also responsible for all aspects of our marketing efforts including social media platforms, results in data & analytics, and digital marketing.

Darcy is the consummate Erie ambassador and he performs his duties and responsibilities every day, with our members’ best interests being top of mind. Having been a lifelong resident of Haldimand County, Darcy is well versed in the insurance needs and wants of our members and prospects.

Diane’s post-secondary education was completed at Mohawk College where she obtained her business diploma in Insurance. She is now pursuing her Chartered Insurance Professional (“CIP”) designation while assuming additional supervisory responsibilities in Erie’s customer experience department.

Diane and her family reside in Binbrook, but make regular trips to the family cottage during the summer to enjoy the great outdoors.

Home and auto insurance products are complex constantly changing. Lauren has a unique way of communicating these complex problems in a professional and understandable manner. As homes and cars become more technologically equipped, understanding these changes and the new risks they present, is what Lauren excels at.

Lauren and her husband reside in Haldimand County.

Norm travels rather extensively throughout Haldimand County and the Niagara Region to meet new and existing farm members, to ensure their insurance coverage is adequate and up-to-date. His gentlemanly and professional demeanour allows Norm to quickly connect and engage farmers across all types of farms.

It is not uncommon for Norm to drop by your farm just to say hello and to chat about your farm business. So, keep an eye out for him.

His many years of commercial insurance experience and business knowledge allows Gary to confidently speak with any small business owner, about the risks their business is facing.

As small business conditions change and as dynamic information technology disrupts traditional small business models, Gary is well versed in our commercial insurance offering to present commercial insurance solutions to cover the new and different risks that small business owner must now deal with.

Gary and his family have lived in the Niagara Region his entire life. He knows Niagara and the thousands of small businesses that operate in the region.

Aaron is a graduate of Mohawk College with a Business Insurance Diploma and has held both a RIBO and OTL license in his past. His time at Mohawk College also includes courses related to health and safety in the workplace environment and receiving his certification as a welder operator.

Residing in the Glanbrook area, Aaron is familiar with the insurance struggles and challenges facing members in both urban and rural locations. Family and community are both important to Aaron, outside of his workweek he offers his time and expertise through his coaching involvement with the local minor hockey and lacrosse associations.

Adam is a graduate of Mohawk College with a business diploma in Insurance. In just a short period of time, he has become a key Erie Account Executive, who serves all types of members located throughout Haldimand County and the Niagara Region.

Adam and his family reside in Haldimand County where they are active and supportive of many community events and activities.

Jennifer brings prior experience working for a large credit union, this has provided Jennifer with considerable business knowledge which she utilizes when advising her commercial members.

Jennifer is very community-minded. She is an active supporter and participant in numerous local business associations and mental health agencies.

Edward continues to work at successfully achieving his Bachelor of Arts in Business Communications at Brock University and has completed both Operations Management and Project Management in the Leadership Development Series of Niagara College – Niagara on the Lake.

Residing in the Region of Niagara, Edward has built past business relationships based on his consultative approach to members and referrals.

Your home and auto insurance needs will be well taken care of when you contact Stefanie, she is very proficient in problem-solving and identifying any gaps which may require more tailored insurance coverage.

Stefanie is a graduate of Mohawk College with a two-year diploma in Business Administration Management with a concentration in insurance. She was previously a member of the IBAO (Insurance Brokers Association of Ontario) with a RIBO License and a long-standing member of the Insurance Institute of Canada.

Volunteer experience outside of work includes work through the Hamilton Police Sevices as a car seat installation technician, Stefanie spends time both installing and educating individuals in the importance of properly installed car seats. She also attends Hamilton Policy Service functions to help raise awareness of the program within the community.

Jen joined Erie in 2015 with a working life chocked full of customer service. Her work experience in the hospitality and insurance industries here in Canada and abroad, allows Jen to confidently serve members from all walks of life. She thrives in her Account Representative role and has quickly become a great Erie ambassador.

Jen resides in Haldimand County but her life interests and activities may lead her to many other parts of Ontario.

Rebecca completed her Mohawk Co-op in 2018 at Erie Mutual Insurance and accepted an opportunity to stay with Team Erie while completing her studies in the Insurance Diploma Program at Mohawk College. She remains committed to successfully achieving her Chartered Insurance Professional (“CIP”) designation. Rebecca is also a graduate of the General Business Diploma Program at Niagara College.

Rebecca is a Dunnville resident and enjoys greeting the many familiar Erie Mutual members who stop by our office.

Lisa joined Team Erie in 2020 and looks forward to contributing to her home community as a resident of Haldimand County.

Previous years of experience in administrative and service positions have provided Lisa with the knowledge and know-how that will allow her to exceed your expectations at every contact. She will ensure that members are always guided in the right direction for their insurance advice, claims settlement or completion of an application for coverage be it auto, home, farm or commercial.

Lisa enjoys spending her leisure time listening to music and pursuing her love of photography … she has quite a talent. She is a wonderful addition to our Member Experience Department, you will always find her to be friendly, outgoing and professional when contacting or visiting our office.

As a graduate of Laurier University, a certified electrician and a WETT professional, Kevin delivers a very informed and comprehensive assessment of the risks you face. His knowledge and many years of experience often results in the identification of risks that you may never have known, exist on your property.

When not working, Kevin continues to be an avid minor sports coach and mentor to many Haldimand County hockey, ringette and baseball athletes.