Meet Our Dedicated Team

Let us introduce you to our team of insurance professionals who personify Erie’s core values and who are dedicated to providing you with the insurance experience you expect. We are here to help.

Member Experience Department:

Diane McCarten

Member Experience Leader / AE - Personal Lines

If you want to speak with a knowledgeable, efficient and courteous insurance professional, then give Diane a call. Diane has spent her entire career speaking with insurance consumers who need to resolve a problem or who simply want to make a change to their insurance policy.

Diane is one of our Member Experience Leaders who provide process training companywide and continues to take on more responsibility in coaching those within our department.

Diane and her family reside in Binbrook, but make regular trips to the family cottage during the summer to enjoy the great outdoors.

Lauren Horton, CIP

Member Experience Leader / AE - Personal Lines

Lauren graduated from Mohawk College with a business diploma in Insurance; she has become a Chartered Insurance Professional (“CIP”) and she has rapidly progressed to become a respected and hardworking Account Executive.

Lauren is one of our Member Experience Leaders who provide insurance product training and continues to take on more responsibility in coaching those within our department.

Lauren and her family reside in Dunnville and enjoy being active year round.

Aaron Bazinet (Short Term Leave)

Account Executive – Commercial

Aaron will successfully find insurance solutions for our commercial members. His previous experience has allowed him to gain valuable knowledge in other sectors.

Aaron is a graduate of Mohawk College with a Business Insurance Diploma. His time at Mohawk College also includes courses related to health and safety in the workplace environment and receiving his certification as a welder operator.

Residing in the Glanbrook area, Aaron is familiar with the insurance struggles and challenges facing members in both urban and rural locations. Family and community are both important to Aaron.

Jennifer Belu

Account Executive - Commercial

Jen currently focuses on growing our commercial sector of small business insurance, handling new sales and servicing current members.

She brings prior experience working for a large credit union, this has provided Jennifer with considerable business knowledge which she utilizes when advising her commercial members.

Jennifer is very community-minded. She is an active supporter and participant in numerous local business associations and mental health agencies. Jen and her family reside in the Hamilton region.

Norm Mackenzie

Account Executive - Farm/Commercial

There isn’t much about farms that Norm doesn’t know. He has spent most of his insurance career acquiring and sharing farm knowledge.

Norm travels rather extensively throughout Haldimand County and the Niagara Region to meet new and existing farm members, to ensure their insurance coverage is adequate and up-to-date. His gentlemanly and professional demeanour allows Norm to quickly connect and engage farmers across all types of farms.

Tim Curtis

Account Executive - Farm/Commercial

Tim is an experienced and dedicated insurance professional focused on personal service in agricultural to commercial and garage to auto fleet coverage. He provides solutions and products tailored to your insurance needs. Tim will reframe your insurance into clear and concise language that is easy to understand.

Tim resides in the region of Niagara where he enjoys spending time with his family. He also has a passion for classic cars and motorcycles and golfs only when necessary.

Rebecca Flatt, CIP

Associate Account Executive - Farm/Commercial

Rebecca continues to make great strides in her growth within the insurance industry, she is eager to learn and assist with your insurance needs. In her role as an Associate Account Executive, she provides full support in all areas for Account Executives Norm Mackenzie and Tim Curtis.

Rebecca completed the Insurance Diploma Program at Mohawk College and is also a graduate of the General Business Diploma Program at Niagara College. She has successfully achieved her Chartered Insurance Professional (CIP) designation!

Rebecca is a Dunnville resident and enjoys her most recent work involved with many of our farm insurance members within the surrounding communities.

Adam Heeg

Account Executive – Personal Lines

Adam enjoys working with people and wants to provide the proper insurance protection you and your family deserve.

He is a graduate of Mohawk College with a business diploma in Insurance. As an Erie Mutual Account Executive, Adam serves all types of members located throughout Haldimand County and the Niagara Region.

Adam and his family reside in Dunnville where they are active and supportive of many community events and activities.

Edward Whittaker

Account Executive – Personal Lines

Edward strongly believes in customer service and taking the time to assess each individual’s situation. He provides personalized insurance solutions that meet your family’s needs.

He continues to work at successfully achieving his Bachelor of Arts in Business Communications at Brock University and has completed both Operations Management and Project Management in the Leadership Development Series of Niagara College – Niagara on the Lake.

Residing in the Region of Niagara, Edward has built past business relationships based on his consultative approach to members and referrals.

Jen Van de Kamer

Account Executive - Personal Lines

You won’t meet a more engaging person than Jen. Her zest for all things in life and her spirited sense of humour makes conversation with Jen, very memorable and enjoyable.

Her work experience in the hospitality and insurance industries here in Canada and abroad, allows Jen to confidently serve members from all walks of life. She thrives in her Account Executive role and has quickly become a great Erie ambassador.

Jen resides in Haldimand County but her life interests and activities may lead her to many other parts of Ontario.

Stefanie Van Dalen

Account Executive – Personal Lines

Stefanie is focused on providing professional customer service to our members. Her previous experience in the insurance industry and attention to detail is evident in her day to day organization and extraordinary interpersonal skills.

Your home and auto insurance needs will be well taken care of when you contact Stefanie, she is very proficient in problem-solving and identifying any gaps which may require more tailored insurance coverage.

Volunteer experience through the Hamilton Police Sevices as a car seat installation technician, Stefanie has spent time both installing and educating individuals on the importance of properly installed car seats. Stefanie also enjoys being actively involved in her children’s love for sports.

Lisa Dunne

Member Experience Assistant

Lisa is an office professional who excels in her level of service and takes pride in ensuring that Erie Members are always taken care of for their insurance needs.

Lisa has recently become our video guru, you will find her providing safety tips and other valuable information in her self-created videos across our social channels. Lisa will continue to contribute more to our marketing efforts, watch for some great ideas from this creative mind.

Lisa enjoys spending her leisure time listening to music and pursuing her love of photography … she has quite a talent.

Marketing & Business Development:

Darcy A. Johnson

Manager – Marketing, Communications & Business Development

Darcy is responsible for all aspects of our marketing efforts including social media platforms, digital and traditional marketing reach, SEO and website.  He is also committed to creating brand awareness in a competitive insurance market and inbound lead generation for our sales team.  Darcy also creates internal and external communications for staff, our loyal members and the community. He actively pursues growth and partnership opportunities in his business development role.

Darcy is the consummate Erie ambassador and he performs his duties and responsibilities every day, with our members’ best interests being top of mind. Having been a lifelong resident of Haldimand County, Darcy is well versed in the insurance needs and wants of our members and prospects.

Loss Prevention:

Edmond Intine, CIP

Senior Loss Prevention Officer

Edmond completed an Electrician Honours Diploma through Mohawk College, followed there afterwards with an Insurance Diploma also from Mohawk (sharing that graduating with his oldest daughter). He has his CIP and belongs to the IBEW electricians union out of Hamilton.

Edmond has two daughters who enjoy careers in insurance. His prior education and general insurance knowledge are beneficial in his Erie Mutual loss prevention efforts, along with his construction experience of over forty years.

Edmond is formerly from the Rosedale area in Hamilton but has called Townsend his home since the mid-1980s. He enjoys spending leisure time having fun in the sun with family and grandkids and can often be found fishing as often as possible from March until November.


Chris McIntosh

Senior Claims Adjuster

Chris joined Team Erie in the early months of 2020. Ironically, his first day at our office coincided with the day we closed to the public and sent staff home due to the Covid-19 Pandemic. Thankfully, Chris was more than capable of readjusting to his new job while working remotely.

He has worked in the restoration business in areas of reconstruction, damage evaluation, and emergency assistance for water, fire and wind claims. He also has previous insurance experience in the roles of Property Adjuster at Intact Insurance and Claims Manager within the mutual insurance industry where he adjusted claims in all lines of business.

Chris has been a long-time resident in the Niagara region where his family, including his wife and three boys, enjoy the community. Chris enjoys baseball and golf in his leisure time, but you’ll also find him at the nearby soccer fields watching his boys play a high level of soccer.

Trent Doan

Senior Claims Adjuster (PT)

Trent joined our team initially to provide some assistance to our claims department at a much-needed time. We’re thankful he was both available and eager to help our members with his past years of experience and knowledge. Trent remains active with Erie Mutual in a part-time role while he enjoys some semi-retired life outside of insurance.

Trent’s forty-plus years within the insurance industry has focused on claims adjusting of all lines, those who have had a claim will find that Trent provides peace of mind throughout the settlement process. Trent is a member of the Ontario Insurance Adjusters Association (OIAA), as well as the Insurance Institute (AIC) and has held numerous roles as a member or director of various insurance groups.

Trent’s love of sport is evident, he was the past president for the Lincoln Minor Hockey Association. In his leisure time, he currently enjoys reading or a round of golf.

Erie Mutual Staff Directory

Senior Management

John Dunton
President & CEO

Underwriting & Loss Prevention Department

George Nikolaidis, CIP, CRM
Manager, Underwriting & Loss Prevention

Finance Department

Susan Fleming
Manager, Finance

Tracy Jubenville
Financial Administrator

Claims Department

Chris McIntosh
Senior Claims Adjuster

Trent Doan
Senior Claims Adjuster (PT)

Katelyn McKay
Claims Administrator

Member Experience Department

                  Diane McCarten /  Lauren Horton                  
Member Experience Leaders


Marketing & Business Development

Darcy Johnson
Manager – Marketing, Communications & Business Development


Erie Mutual Board of Directors

David Lindsay, Director

Officers of the Corporation

John Dunton
President/Chief Executive Officer

Careers at Erie

Interested in joining the Erie team?

Erie is a thriving, engaging mutual insurance company. We are always looking for dedicated and motivated people to join our team. Check out the current opportunities listed below. If you are interested in applying for a current opportunity, send us your resume. If no opportunity matches your skillset, send us your resume anyway. We likely will still want to meet you.

View Our Careers Page

Contact Form

    We serve the Haldimand, Niagara and Hamilton regions in Ontario.

    Erie Mutual