In his early years as an Insurance Agent, Darcy provided sound insurance advice and a very high level of customer service to hundreds of members throughout Haldimand County. This success propelled Darcy into his current management position where he manages a growing Customer Experience team, he is also responsible for all aspects of our marketing efforts including social media platforms, results in data & analytics, and digital marketing.

Darcy is the consummate Erie ambassador and he performs his duties and responsibilities every day, with our members’ best interests being top of mind. Having been a lifelong resident of Haldimand County, Darcy is well versed in the insurance needs and wants of our members and prospects.

Home and auto insurance products are complex constantly changing. Lauren has a unique way of communicating these complex problems in a professional and understandable manner. As homes and cars become more technologically equipped, understanding these changes and the new risks they present, is what Lauren excels at.

In 2020 Lauren assumed the role of Member Experience Leader where she now takes on larger responsibilities in all products insurance-related within the team. She has been identified by management as a leader amongst her peers and will continue to grow her leadership skills in the years to come.

Lauren and her husband reside in Dunnville.

Diane’s post-secondary education was completed at Mohawk College where she obtained her business diploma in Insurance. In 2020 Diane assumed the role of Member Experience Leader where she now takes on larger responsibilities in all processes sales-related. She has been identified by management as a leader amongst her peers and will continue to grow her leadership skills in the years to come.

Diane and her family reside in Binbrook, but make regular trips to the family cottage during the summer to enjoy the great outdoors.

Norm travels rather extensively throughout Haldimand County and the Niagara Region to meet new and existing farm members, to ensure their insurance coverage is adequate and up-to-date. His gentlemanly and professional demeanour allows Norm to quickly connect and engage farmers across all types of farms.

It is not uncommon for Norm to drop by your farm just to say hello and to chat about your farm business. So, keep an eye out for him.

Aaron is a graduate of Mohawk College with a Business Insurance Diploma and has held both a RIBO and OTL license in his past. His time at Mohawk College also includes courses related to health and safety in the workplace environment and receiving his certification as a welder operator.

Residing in the Glanbrook area, Aaron is familiar with the insurance struggles and challenges facing members in both urban and rural locations. Family and community are both important to Aaron, outside of his workweek he offers his time and expertise through his coaching involvement with the local minor hockey and lacrosse associations.

Jennifer brings prior experience working for a large credit union, this has provided Jennifer with considerable business knowledge which she utilizes when advising her commercial members.

Jennifer is very community-minded. She is an active supporter and participant in numerous local business associations and mental health agencies.

Adam is a graduate of Mohawk College with a business diploma in Insurance. In just a short period of time, he has become a key Erie Account Executive, who serves all types of members located throughout Haldimand County and the Niagara Region.

Adam and his family reside in Haldimand County where they are active and supportive of many community events and activities.

Edward continues to work at successfully achieving his Bachelor of Arts in Business Communications at Brock University and has completed both Operations Management and Project Management in the Leadership Development Series of Niagara College – Niagara on the Lake.

Residing in the Region of Niagara, Edward has built past business relationships based on his consultative approach to members and referrals.

Your home and auto insurance needs will be well taken care of when you contact Stefanie, she is very proficient in problem-solving and identifying any gaps which may require more tailored insurance coverage.

Stefanie is a graduate of Mohawk College with a two-year diploma in Business Administration Management with a concentration in insurance. She was previously a member of the IBAO (Insurance Brokers Association of Ontario) with a RIBO License and a long-standing member of the Insurance Institute of Canada.

Volunteer experience outside of work includes work through the Hamilton Police Sevices as a car seat installation technician, Stefanie spends time both installing and educating individuals in the importance of properly installed car seats. She also attends Hamilton Policy Service functions to help raise awareness of the program within the community.

Jen joined Erie in 2015 with a working life chocked full of customer service. Her work experience in the hospitality and insurance industries here in Canada and abroad, allows Jen to confidently serve members from all walks of life. She thrives in her Account Representative role and has quickly become a great Erie ambassador.

Jen resides in Haldimand County but her life interests and activities may lead her to many other parts of Ontario.

Rebecca completed her Mohawk Co-op in 2018 at Erie Mutual Insurance and accepted an opportunity to stay with Team Erie while completing her studies in the Insurance Diploma Program at Mohawk College. She remains committed to successfully achieving her Chartered Insurance Professional (“CIP”) designation. Rebecca is also a graduate of the General Business Diploma Program at Niagara College.

Rebecca is a Dunnville resident and enjoys greeting the many familiar Erie Mutual members who stop by our office.

Lisa joined Team Erie in 2020 and looks forward to contributing to her home community as a resident of Haldimand County.

Previous years of experience in administrative and service positions have provided Lisa with the knowledge and know-how that will allow her to exceed your expectations at every contact. She will ensure that members are always guided in the right direction for their insurance advice, claims settlement or completion of an application for coverage be it auto, home, farm or commercial.

Lisa enjoys spending her leisure time listening to music and pursuing her love of photography … she has quite a talent. She is a wonderful addition to our Member Experience Department, you will always find her to be friendly, outgoing and professional when contacting or visiting our office.