Meet Our Dedicated Team

Let us introduce you to our team of insurance professionals who personify Erie’s core values and who are dedicated to providing you with the insurance experience you expect. We are here to help.

Member Experience Department:

Diane McCarten

Member Experience Leader / AE - Personal Lines

If you want to speak with a knowledgeable, efficient and courteous insurance professional, then give Diane a call. Diane has spent her entire career speaking with insurance consumers who need to resolve a problem or who simply want to make a change to their insurance policy.

Diane’s post-secondary education was completed at Mohawk College where she obtained her business diploma in Insurance. She is now pursuing her Chartered Insurance Professional (“CIP”) designation while assuming additional supervisory responsibilities in Erie’s customer experience department.

Diane and her family reside in Binbrook, but make regular trips to the family cottage during the summer to enjoy the great outdoors.

Lauren Horton, CIP

Member Experience Leader / AE - Personal Lines

Lauren graduated from Mohawk College with a business diploma in Insurance; she has become a Chartered Insurance Professional (“CIP”) and she has rapidly progressed to become a respected and hardworking Account Executive.

Home and auto insurance products are complex constantly changing. Lauren has a unique way of communicating these complex problems in a professional and understandable manner. As homes and cars become more technologically equipped, understanding these changes and the new risks they present, is what Lauren excels at.

Lauren and her husband reside in Haldimand County.

Norm Mackenzie

Account Executive - Ag/Commercial Lines

There isn’t much about farms that Norm doesn’t know. He has spent most of his insurance career acquiring and sharing farm knowledge, to better counsel farmers on their farm insurance needs.

Norm travels rather extensively throughout Haldimand County and the Niagara Region to meet new and existing farm members, to ensure their insurance coverage is adequate and up-to-date. His gentlemanly and professional demeanour allows Norm to quickly connect and engage farmers across all types of farms.

It is not uncommon for Norm to drop by your farm just to say hello and to chat about your farm business. So, keep an eye out for him.

Gary Pinelli

Account Executive – Ag/Commercial Lines

Always the conversationalist, Gary easily and genuinely engages small business owners in important commercial insurance discussions.

His many years of commercial insurance experience and business knowledge allows Gary to confidently speak with any small business owner, about the risks their business is facing.

As small business conditions change and as dynamic information technology disrupts traditional small business models, Gary is well versed in our commercial insurance offering to present commercial insurance solutions to cover the new and different risks that small business owner must now deal with.

Gary and his family have lived in the Niagara Region his entire life. He knows Niagara and the thousands of small businesses that operate in the region.

Aaron Bazinet

Account Executive – Ag/Commercial Lines

Aaron will successfully find insurance solutions for our Ag members, as well as those with business insurance needs. His previous experience has allowed him to gain valuable knowledge in both sectors, including time spent consulting with farmers in regard to their farm equipment parts and service needs.

Aaron is a graduate of Mohawk College with a Business Insurance Diploma and has held both a RIBO and OTL license in his past. His time at Mohawk College also includes courses related to health and safety in the workplace environment and receiving his certification as a welder operator.

Residing in the Glanbrook area, Aaron is familiar with the insurance struggles and challenges facing members in both urban and rural locations. Family and community are both important to Aaron, outside of his workweek he offers his time and expertise through his coaching involvement with the local minor hockey and lacrosse associations.

Jennifer Belu

Account Executive - Ag/Commercial Lines

Jennifer is a graduate of Fanshawe College and has more than twelve years of insurance industry experience. She joined Erie in early 2012 and very quickly became an important advisor to hundreds of Erie members.

Jennifer brings prior experience working for a large credit union, this has provided Jennifer with considerable business knowledge which she utilizes when advising her commercial members.

Jennifer is very community-minded. She is an active supporter and participant in numerous local business associations and mental health agencies.

Adam Heeg

Account Executive – Personal Lines

Adam knows farms. Having been raised and worked on the family farm, Adam has obtained a vast amount of knowledge about farm equipment, livestock and farm business operations.

Adam is a graduate of Mohawk College with a business diploma in Insurance. In just a short period of time, he has become a key Erie Account Executive, who serves all types of members located throughout Haldimand County and the Niagara Region.

Adam and his family reside in Haldimand County where they are active and supportive of many community events and activities.

Edward Whittaker

Account Executive – Personal Lines

Edward strongly believes in customer service and taking the time to assess each individual’s situation. He provides personalized insurance solutions that meet your family’s needs.

Edward continues to work at successfully achieving his Bachelor of Arts in Business Communications at Brock University and has completed both Operations Management and Project Management in the Leadership Development Series of Niagara College – Niagara on the Lake.

Residing in the Region of Niagara, Edward has built past business relationships based on his consultative approach to members and referrals.

Stefanie Van Dalen

Account Executive – Personal Lines

Stefanie is focused on providing professional customer service to our members. Her previous experience in the insurance industry and attention to detail is evident in her day to day organization and extraordinary interpersonal skills.

Your home and auto insurance needs will be well taken care of when you contact Stefanie, she is very proficient in problem-solving and identifying any gaps which may require more tailored insurance coverage.

Stefanie is a graduate of Mohawk College with a two-year diploma in Business Administration Management with a concentration in insurance. She was previously a member of the IBAO (Insurance Brokers Association of Ontario) with a RIBO License and a long-standing member of the Insurance Institute of Canada.

Volunteer experience outside of work includes work through the Hamilton Police Sevices as a car seat installation technician, Stefanie spends time both installing and educating individuals in the importance of properly installed car seats. She also attends Hamilton Policy Service functions to help raise awareness of the program within the community.

Jen Van de Kamer

Account Executive - Personal Lines

You won’t meet a more engaging person than Jen. Her zest for all things in life and her spirited sense of humour makes conversation with Jen, very memorable and enjoyable.

Jen joined Erie in 2015 with a working life chocked full of customer service. Her work experience in the hospitality and insurance industries here in Canada and abroad, allows Jen to confidently serve members from all walks of life. She thrives in her Account Representative role and has quickly become a great Erie ambassador.

Jen resides in Haldimand County but her life interests and activities may lead her to many other parts of Ontario.

Rebecca Flatt

Associate Account Executive

Rebecca is always welcoming with a friendly smile and a warm hello to all who visit our office. Rebecca is fairly new to the insurance industry, but she is eager to learn and assist with your insurance needs.

Rebecca completed her Mohawk Co-op in 2018 at Erie Mutual Insurance and accepted an opportunity to stay with Team Erie while completing her studies in the Insurance Diploma Program at Mohawk College. She remains committed to successfully achieving her Chartered Insurance Professional (“CIP”) designation. Rebecca is also a graduate of the General Business Diploma Program at Niagara College.

Rebecca is a Dunnville resident and enjoys greeting the many familiar Erie Mutual members who stop by our office.

Lisa Dunne

Member Experience Assistant

Lisa is an office professional who excels in her level of service and takes pride in ensuring that Erie Members are always taken care of for their insurance needs.

Lisa joined Team Erie in 2020 and looks forward to contributing to her home community as a resident of Haldimand County.

Previous years of experience in administrative and service positions have provided Lisa with the knowledge and know-how that will allow her to exceed your expectations at every contact. She will ensure that members are always guided in the right direction for their insurance advice, claims settlement or completion of an application for coverage be it auto, home, farm or commercial.

Lisa enjoys spending her leisure time listening to music and pursuing her love of photography … she has quite a talent. She is a wonderful addition to our Member Experience Department, you will always find her to be friendly, outgoing and professional when contacting or visiting our office.

Darcy A. Johnson

Manager – Sales, Marketing & Business Development

Darcy graduated from the University of Windsor with his Bachelor of Commerce in Honours Business Administration and immediately began working in the insurance industry with Erie’s only insurance broker at the time.

In his early years as an Insurance Agent, Darcy provided sound insurance advice and a very high level of customer service to hundreds of members throughout Haldimand County. This success propelled Darcy into his current management position where he manages a growing Customer Experience team, he is also responsible for all aspects of our marketing efforts including social media platforms, results in data & analytics, and digital marketing.

Darcy is the consummate Erie ambassador and he performs his duties and responsibilities every day, with our members’ best interests being top of mind. Having been a lifelong resident of Haldimand County, Darcy is well versed in the insurance needs and wants of our members and prospects.

Loss Prevention & Claims:

Kevin Smith

Loss Prevention Representative

Homes, farms and businesses all contain safety risks that need to be mitigated so that losses of any kind are prevented. Kevin conducts a thorough and complete inspection of your property to identify all risks to your safety and well-being that are present in your home, barn or place of work.

As a graduate of Laurier University, a certified electrician and a WETT professional, Kevin delivers a very informed and comprehensive assessment of the risks you face. His knowledge and many years of experience often results in the identification of risks that you may never have known, exist on your property.

When not working, Kevin continues to be an avid minor sports coach and mentor to many Haldimand County hockey, ringette and baseball athletes.

Chris McIntosh

Senior Claims Adjuster

Trent Doan

Senior Claims Adjuster (PT)

Erie Mutual Staff Directory

Senior Management

John Dunton
President & CEO

Underwriting & Loss Prevention Department

George Nikolaidis, CIP, CRM
Manager, Underwriting & Loss Prevention

Finance Department

Susan Fleming
Manager, Finance

Tracy Jubenville
Financial Administrator

Claims Department

Chris McIntosh
Senior Claims Adjuster

Trent Doan
Senior Claims Adjuster (PT)

Katelyn McKay
Claims Administrator

Member Experience Department

Darcy Johnson
Manager – Sales, Marketing & Business Development

                  Diane McCarten /  Lauren Horton                  
Member Experience Leaders

Erie Mutual Board of Directors

Allan Parke, Director

Officers of the Corporation

John Dunton
President/Chief Executive Officer

Careers at Erie

Interested in joining the Erie team?

Erie is a thriving, engaging mutual insurance company. We are always looking for dedicated and motivated people to join our team. Check out the current opportunities listed below. If you are interested in applying for a current opportunity, send us your resume. If no opportunity matches your skillset, send us your resume anyway. We likely will still want to meet you.

View Our Careers Page

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