Meet Our Dedicated Team

Let us introduce you to our team of insurance professionals who personify Erie’s core values and who are dedicated to providing you with the insurance experience you expect. We are here to help.


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Darcy A. Johnson

Manager – Sales, Marketing & Business Development

Darcy graduated from the University of Windsor with his Bachelor of Commerce in Honours Business Administration and immediately began working in the insurance industry with Erie’s only insurance broker at the time.

In his early years as an Insurance Agent, Darcy provided sound insurance advice and a very high level of customer service to hundreds of members throughout Haldimand County. This success propelled Darcy into his current management position where he manages a growing Customer Experience team, he is also responsbile for all aspects of our marketing efforts including social media platforms, results data & analytics, and digital marketing.

Darcy is the consummate Erie ambassador and he performs his duties and responsibilities every day, with our members’ best interests being top of mind. Having been a lifelong resident of Haldimand County, Darcy is well versed in the insurance needs and wants of our members and prospects.

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Adam Heeg

Account Executive – Personal Lines

Adam knows farms. Having been raised and worked on the family farm, Adam has obtained a vast amount of knowledge about farm equipment, livestock and farm business operations.

Adam is a graduate of Mohawk College with a business diploma in Insurance. In just a short period of time, he has become an key Erie Account Executive, who serves all types of  members located throughout Haldimand County and the Niagara Region.

Adam and his family reside in Haldimand County where they are active and supportive of many community events and activities.

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Gary Pinelli

Account Executive – Commercial Lines

Always the conversationalist, Gary easily and genuinely engages small business owners in important commercial insurance discussions.

His many years of commercial insurance experience and business knowledge allows Gary to confidently speak with any small business owner, about the risks their business is facing.

As small business conditions change and as dynamic information technology disrupts traditional small business models, Gary is well versed in our commercial insurance offering to present commercial insurance solutions to cover the new and different risks that small business owner must now deal with.

Gary and his family have lived in the Niagara Region his entire life. He knows Niagara and the thousands of small businesses that operate in the region.

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Norm Mackenzie

Account Executive – Ag/Commercial Lines

There isn’t much about farms that Norm doesn’t know. He has spent most of his insurance career acquiring and sharing farm knowledge, to better counsel farmers on their farm insurance needs.

Norm travels rather extensively throughout Haldimand County and the Niagara Region to meet new and existing farm members, to ensure their insurance coverage is adequate and up-to-date. His gentlemanly and professional demeanor allows Norm to quickly connect and engage farmers across all types of farms.

It is not uncommon for Norm to drop by your farm just to say hello and to chat about your farm business. So, keep an eye out for him.

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Lauren Horton, CIP (On Maternity Leave)

Account Executive – Personal Lines

Lauren graduated from Mohawk College with a business diploma in Insurance; she has become a Chartered Insurance Professional (“CIP”) and she has rapidly progressed to become a respected and hardworking Account Executive.

Home and auto insurance products are complex constantly changing. Lauren has a unique way of communicating these complex problems in a professional and understandable manner. As homes and cars become more technologically equipped, understanding these changes and the new risks they present, is what Lauren excels at.

Lauren and her husband reside in Haldimand County.

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Jennifer Belu (On Maternity Leave)

Account Executive – Personal Lines

Jennifer is a graduate of Fanshawe College and has more than twelve years of insurance industry experience. She joined Erie in early 2012 and very quickly became an important advisor to hundreds of Erie members.

Jennifer brings prior experience working for a large credit union, this has provided Jennifer with considerable business knowledge which she utilizes when advising her commercial members.

Jennifer is very community minded. She is an active supporter and participant in numerous local business associations and mental health agencies.

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Diane McCarten

Account Executive – Personal Lines

If you want to speak with a knowledgeable, efficient and courteous insurance professional, then give Diane a call. Diane has spent her entire career speaking with insurance consumers who need to resolve a problem or who simply want to make a change to their insurance policy.

Diane’s post-secondary education was completed at Mohawk College where she obtained her business diploma in Insurance. She is now pursuing her Chartered Insurance Professional (“CIP”) designation while assuming additional supervisory responsibilities in Erie’s customer experience department.

Diane and her family reside in Binbrook, but make regular trips to the family cottage during the summer to enjoy the great outdoors.

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Rebecca Flatt

Account Representative

Rebecca is always welcoming with a friendly smile and a warm hello to all who visit our office. Rebecca is fairly new to the insurance industry, but she is eager to learn and assist with your insurance needs.

Rebecca completed her Mohawk Co-op in 2018 at Erie Mutual Insurance and accepted an opportunity to stay with Team Erie while completing her studies in the Insurance Diploma Program at Mohawk College. She remains committed to successfully achieving her Chartered Insurance Professional (“CIP”) designation. Rebecca is also a graduate of the General Business Diploma Program at Niagara College.

Rebecca is a Dunnville resident and enjoys greeting the many familiar Erie Mutual members who stop by our office.

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Brittani Cooper

Account Representative

Brittani is a recent graduate of Mohawk College with a Diploma in Business Insurance, she is currently working toward her Chartered Insurance Professional (CIP) designation.

Brittani has both an administrative and customer experience background. As your first contact by phone or visit to our office, you will always be greeted in a warm and friendly manner. Brittani will assist in payments on your account or many of your other daily insurance needs. She has been a tremendous asset since joining our team, including assistance in our underwriting department when called upon.

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Jen Van de Kamer

Account Representative

You won’t meet a more engaging person than Jen. Her zest for all things in life and her spirited sense of humour makes conversation with Jen, very memorable and enjoyable.

Jen joined Erie in 2015 with a working life chocked full of customer service. Her work experience in the hospitality and insurance industries here in Canada and abroad, allows Jen to confidently serve members from all walks of life. She thrives in her Account Representative role and has quickly become a great Erie ambassador.

Jen resides in Haldimand County but her life interests and activities may lead her to many other parts of Ontario.

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Marj Thalen

Forever in Our Thoughts

1965 – 2019

Like most of our dedicated insurance professionals, Marj enjoyed a long, rewarding insurance career following the completion of her formal education. She was known and respected for her absolute devotion and attention to detail and her ability to communicate with Erie Mutual members in a very understandable and professional way.

Marj had considerable experience serving insurance customers in previous brokerage settings. She gathered up all her experience and knowledge and brought it with her to Erie in early 2016. Since then, her efforts and success in delivering a high degree of satisfaction to all of our members, is what inspired her to exceed their expectations.

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Tom Pooler, FCIP, CRM

Manager, Claims

Be it a devastating barn fire, a home burglary or a water escape claim, Tom brings his calming and caring approach to helping you in times of great need. During his fifteen plus years of claims adjusting career there isn’t much that Tom has’t seen or hasn’t attended to.

He is a graduate of Mohawk College with two diplomas in Business Administration and Insurance. Tom is also a recipient of the FCIP, a Fellow Chartered Insurance Professional. This is the highest professional designation in Canada’s property & casualty insurance industry. He knows insurance!

Tom lives in Niagara Falls but most days, his travels take him to all points in Haldimand County, the Niagara Region and Hamilton.

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Kevin Smith

Loss Prevention Representative

Homes, farms and businesses all contain safety risks that need to be mitigated so that losses of any kind are prevented. Kevin conducts a thorough and complete inspection of your property to identify all risks to your safety and well-being that are present in your home, barn or place of work.

As a graduate of Laurier University, a certified electrician and a WETT professional, Kevin delivers a very informed and comprehensive assessment of the risks you face. His knowledge and many years of experience often results in the identification of risks that you may never have known, exist on your property.

When not working, Kevin continues to be an avid minor sports coach and mentor to many Haldimand County hockey, ringette and baseball athletes.

Erie Mutual Staff Directory

Senior Management

John Dunton

President & CEO

Underwriting & Loss Prevention Department

Finance Department

Claims Department

Customer Experience Department

Erie Mutual Board of Directors

Careers at Erie

Interested in joining the Erie team?

Erie is a thriving, engaging mutual insurance company. We are always looking for dedicated and motivated people to join our team. Check out the current opportunities listed below. If you are interested in applying for a current opportunity, send us your resume. If no opportunity matches your skillset, send us your resume anyway. We likely will still want to meet you.

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