Meet Our Dedicated Team

Let us introduce you to our team of insurance professionals who personify Erie’s core values and who are dedicated to providing you with the insurance experience you expect. We are here to help.

Biographies

Meet Our Dedicated Team - x-11

Darcy Johnson

Manager – Sales, Marketing & Business Development

Darcy graduated from the University of Windsor and immediately began working in the insurance industry with Erie’s only insurance broker at the time.

In his early years as an Insurance Agent, Darcy provided sound insurance advice and a very high level of customer service to hundreds of members throughout Haldimand County. This success propelled Darcy into his current management position where he manages a growing Customer Experience team.

Darcy is the consummate Erie ambassador and he performs his duties and responsibilities every day, with our members’ best interests being top of mind. Having been a lifelong resident of Haldimand County, Darcy is well versed in the insurance needs and wants of all county residents.

Meet Our Dedicated Team - x-01

Adam Heeg

Account Executive

Adam knows farms. Having been raised and worked on the family farm, Adam has obtained a vast amount of knowledge about farm equipment, livestock and farm business operations.

This base of knowledge is one of many reasons why Adam is counted on by farmers, to be their trusted farm insurance advisor.

Adam is a graduate of Mohawk College with a business diploma in Insurance. In just a short period of time, he has become an key Erie Account Executive, who serves all types of farms located throughout Haldimand County and the Niagara Region.

Adam and his family reside in Haldimand County where they are active and supportive of many community events and activities.

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Gary Pinelli

Account Executive

Always the conversationalist, Gary easily and genuinely engages small business owners in important commercial insurance discussions.

His many years of commercial insurance experience and business knowledge allows Gary to confidently speak with any small business owner, about the risks their business is facing.

As small business conditions change and as dynamic information technology disrupts traditional small business models, Gary is well versed in our commercial insurance offering to present commercial insurance solutions to cover the new and different risks that small business owner must now deal with.

Gary and his family have lived in the Niagara Region his entire life. He knows Niagara and the thousands of small businesses that operate in the region.

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Norm Mackenzie

Account Executive

There isn’t much about farms that Norm doesn’t know. He has spent most of his insurance career acquiring and sharing farm knowledge, to better counsel farmers on their farm insurance needs.

Norm travels rather extensively throughout Haldimand County and the Niagara Region to meet new and existing farm members, to ensure their insurance coverage is adequate and up-to-date. His gentlemanly and professional demeanor allows Norm to quickly connect and engage farmers across all types of farms.

It is not uncommon for Norm to drop by your farm just to say hello and to chat about your farm business. So, keep an eye out for him.

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Lauren Horton

Account Executive

In the last seven years, Lauren has graduated from Mohawk College with a business diploma in Insurance; she has become a Chartered Insurance Professional (“CIP”) and she has rapidly progressed to become a respected and hardworking Account Executive.

Home and auto insurance products are complex constantly changing. Lauren has a unique way of communicating these complex problems in a professional and understandable manner. As homes and cars become more technologically equipped, understanding these changes and the new risks they present, is what Lauren excels at.

Lauren and her husband reside in Haldimand County where they have recently welcomed their first child.

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Jennifer Belu

Account Executive

Jennifer is a graduate of Fanshawe College and has more than twelve years of insurance industry experience. She joined Erie in early 2012 and very quickly became an important advisor to hundreds of Erie members.

In addition to her personal insurance expertise, Jennifer is becoming a key commercial insurance advisor to business owners and professionals in Hamilton and the Niagara region. Her prior experience working for a large credit union, has provided Jennifer with considerable business knowledge which she utilizes when advising her commercial members.

Jennifer is very community minded. She is an active supporter and participant in numerous local business associations and mental health agencies.

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Tracey Rizzi

Account Executive

Tracey has been continuously employed in the insurance industry since her graduation from high school. In the short period of time since she joined Erie as an Account Representative, Tracey has quickly become an integral member of the customer experience team.

Very recently, Tracey was promoted to the position of Account Executive where she can offer more complex objective advice to Erie members throughout Haldimand County and the Niagara Region. Her expertise lies in the commercial insurance sector having counseled many small business owners in many different industries.

Tracey and her family make Binbrook their home but they enjoy the outdoor life in and around Haldimand County.

Meet Our Dedicated Team - x-02

Diane McCarten

Customer Experience Coordinator

If you want to speak with a knowledgeable, efficient and courteous insurance professional, then give Diane a call. Diane has spent her entire career speaking with insurance consumers who need to resolve a problem or who simply want to make a change to their insurance policy.

Diane’s post-secondary education was completed at Mohawk College where she obtained her business diploma in Insurance. She is now pursuing her Chartered Insurance Professional (“CIP”) designation while assuming additional supervisory responsibilities in Erie’s customer experience department.

Diane and her family reside in Binbrook, but make regular trips to the family cottage during the summer to enjoy the great outdoors.

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Marj Thalen

Account Representative

Like most of our dedicated insurance professionals, Marj has enjoyed a long, rewarding insurance career following the completion of her formal education. She is known and respected for her absolute devotion and attention to detail and she communicates the details to members in a very understandable and professional way.

Marj has considerable experience serving insurance customers in previous brokerage settings. She gathered up all her experience and knowledge and brought it with her to Erie in early 2016. Since then, her efforts and success in delivering a high degree of satisfaction to all of our members, is what inspires her to exceed their expectations.

Marj and her family are residents in the Niagara Region where they enjoy the amenities the regions has to offer.

Meet Our Dedicated Team - x-04

Jen Van de Kamer

Account Representative

You won’t meet a more engaging person than Jen. Her zest for all things in life and her spirited sense of humour makes conversation with Jen, very memorable and enjoyable.

Jen joined Erie in 2015 with a working life chocked full of customer service. Her work experience in the hospitality and insurance industries here in Canada and abroad, allows Jen to confidently serve members from all walks of life. She thrives in her Account Representative role and has quickly become a great Erie ambassador.

Jen resides in Haldimand County but her life interests and activities may lead her to many other parts of Ontario.

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Tom Pooler

Manager, Claims

Be it a devastating barn fire, a home burglary or a water escape claim, Tom brings his calming and caring approach to helping you in times of great need. During his fifteen plus years of claims adjusting career there isn’t much that Tom has seen or hasn’t attended to.

He is a graduate of Mohawk College with two diplomas in Business Administration and Insurance. Tom is also a recipient of the FCIP, a Fellow Chartered Insurance Professional. This is the highest professional designation in Canada’s property & casualty insurance industry. He knows insurance!

Tom lives in Hamilton but most days, his travels take him to all points in Haldimand County, the Niagara Region and Hamilton.

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Kevin Smith

Loss Prevention Representative

Homes, farms and businesses all contain safety risks that need to be mitigated so that losses of any kind are prevented. Kevin conducts a thorough and complete inspection of your property to identify all risks to your safety and well-being that are present in your home, barn or place of work.

As a graduate of Laurier University, a certified electrician and a WETT professional, Kevin delivers a very informed and comprehensive assessment of the risks you face. His knowledge and many years of experience often results in the identification of risks that you may never have known, exist on your property.

When not working, Kevin continues to be an avid minor sports coach and mentor to many Haldimand County hockey, ringette and baseball athletes.

Staff Directory

Senior Management

John Dunton

President & CEO

Underwriting & Loss Prevention Department

Finance Department

Claims Department

Customer Experience Department

Erie Mutual Board of Directors

Careers at Erie

Interested in joining the Erie team?

Erie is a thriving, engaging mutual insurance company. We are always looking for dedicated and motivated people to join our team. Check out the current opportunities listed below. If you are interested in applying for a current opportunity, send us your resume. If no opportunity matches your skillset, send us your resume anyway. We likely will still want to meet you.

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