Setting Expectations of Claims Timelines
The superior member experience you can expect from Erie Mutual follows through in the event of a claim. Your claim will be handled directly by an adjuster who will be able to answer questions about the claims process. Damage can be assessed by a qualified professional and often estimates are received within 24 hours to ensure work and repair can begin without delay.
Chances are you need your vehicle to get to work, or anywhere else you need to go. In the event of an auto related claim a rental vehicle can be made available quickly, and for the duration of the time needed to order parts and repair your vehicle properly. This additional coverage would have had to be purchased prior to your claim.
Damage to your home can be devastating at times. While we wait for an accurate assessment of the total damage to be provided, cleanup could begin within hours of your contact. Depending on the extent of work required, cleanup can normally be completed in 3-4 days, but it does take longer in the cases of a larger loss like a house fire. We won’t delay in getting the necessary work started or arrange a cash settlement immediately when appropriate. We’ll be there every step of the way to assist you during this difficult situation.
Claims affect your life, they alter your daily routine and can have a profound impact on your family. Erie Mutual realizes this and works hard to get things back to normal for you and your family. You won’t be disappointed.
Claims Testimonials From Erie Mutual Members
“We lived in our home for years never having to make a claim until the day our basement flooded. We cannot say enough about our great claims experience. Our basement was restored and our claim was handled in a consistently positive manner during a stressful time.” – Christine Barnes, Erie Mutual Member
“Our claim experience has been very positive. After our barn fire, the Erie team was there helping with everything and anything we needed. The staff at Erie Mutual we worked with are friendly, compassionate, helpful and available when we needed them most.” – Denise Marr (Marr Bros Farms), Erie Mutual Member
“In the recent loss of our house due to a fire, the Erie Mutual staff were always willing to offer assistance with smiles and kindness. Special thanks to the Claims Manager who knows his job well and was always there for us. Erie Mutual and its staff are highly recommended.” – Calvin & Connie Crumb, Erie Mutual Member
“Your team looked after us really well when our basement had a small flood. The mess was overwhelming, but you guys made it so easy. Thanks for being our insurance company.” – Cheryl Stephens, Erie Mutual Member
“Wow! I can’t thank Erie Mutual enough for how everyone on your team handled my auto insurance claim. Your team has been no less than (Five) 5 Star from day one. The best insurance experience I have had thus far.” – JP Salgueiro, Erie Mutual Member
