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How to Report a Claim

24 Hour Claims Emergency Contact Number
1-888-346-6610

During normal business hours please either phone or email our office to report your insurance claim.

“We have never had an issue or claim thankfully, but we sleep well at night knowing that the insurance coverage recommended to us by Erie Mutual will be enough to help us get through any tough time.”- Christine Edwicker, Erie Mutual Member

What Happens Once You Report a Claim

Step 1:
Report Incident

Don’t panic, contact Erie Mutual Insurance to speak with our In-House adjuster during regular business hours or our 24-hour service. Loss details will be recorded and you will be advised how we will handle your claim going forward.

Step 2:
Assess Your Damage

We will send a qualified professional to determine the claim related damage. An estimate of the damages will be sent to the Erie Mutual Insurance Adjuster. You will find this to be a quick and easy process with little or no inconvenience to you, our member.

Step 3:
Resolve

We won’t keep you waiting. Our adjuster will contact you to review the estimate of damages. You choose who does the work and repairs, or you may prefer a cash settlement option. When the repairs are complete, payment is made directly on your behalf. We promise you’ll always be well taken care of throughout the process. Please take time to complete our satisfaction survey once your claim is settled.

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Setting Expectations of Claims Timelines

The superior member experience you can expect from Erie Mutual follows through in the event of a claim. Your call will be handled directly by an adjuster, most times immediately but if you are asked to leave a message, we’ll respond within an hour. Damage can be assessed by a qualified professional and often estimates are received within 24 hours to ensure work and repair can begin, getting you back on the road without delay.

Chances are you need your vehicle to get to work, or anywhere else you need to go. In the event of an auto related claim a rental vehicle can be made available quickly, and for the duration of the time needed to order parts and repair your vehicle properly. This additional coverage would have had to be purchased prior to your claim.

Damage to your home can be devastating at times. While we wait for an accurate assessment of the total damage to be provided, cleanup could begin within hours of your contact. Depending on the extent of work required, cleanup can normally be completed in 3-4 days, but it does take longer in the cases of a larger loss like a house fire. We won’t delay in getting the necessary work started or arrange a cash settlement immediately when appropriate. We’ll be there every step of the way to assist you during this difficult situation.

Claims affect your life, they alter your daily routine and can have a profound impact on your family. Erie Mutual realizes this and works hard to get things back to normal for you and your family. You won’t be disappointed.

Claims Testimonials From Erie Mutual Members

“We lived in our home for years never having to make a claim until the day our basement flooded. We cannot say enough about our great claims experience. Our basement was restored and our claim was handled in a consistently positive manner during a stressful time.” – Christine Barnes, Erie Mutual Member

“Our claim experience has been very positive. After our barn fire, the Erie team was there helping with everything and anything we needed. The staff at Erie Mutual we worked with are friendly, compassionate, helpful and available when we needed them most.” – Denise Marr (Marr Bros Farms), Erie Mutual Member

“In the recent loss of our house due to a fire, the Erie Mutual staff were always willing to offer assistance with smiles and kindness. Special thanks to the Claims Manager who knows his job well and was always there for us. Erie Mutual and its staff are highly recommended.” – Calvin & Connie Crumb, Erie Mutual Member

“Your team looked after us really well when our basement had a small flood. The mess was overwhelming, but you guys made it so easy. Thanks for being our insurance company.” – Cheryl Stephens, Erie Mutual Member

“Wow! I can’t thank Erie Mutual enough for how everyone on your team handled my auto insurance claim. Your team has been no less than (Five) 5 Star from day one. The best insurance experience I have had thus far.” – JP Salgueiro, Erie Mutual Member

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