Customer Charter

Erie Mutual's Customer Charter is a set of four promises we're making to you, our valued customer. The following promises have been made by every Erie Mutual director and employee, to ensure that each customer has a rewarding and long-lasting experience with Erie.

We will treat you with respect.
We will have due regard for your insurance needs and wants and for the personal information we collect from you. Our respect for you is at the forefront of everything we do. The business decisions and choices we make are driven by the respect we have for all of our customers.

We will act professionally at all times.
Professionalism in our workplace is not just about donning an expensive suit or climbing to the top rung of the company ladder. Professionalism is the culmination of appearance, actions and making the right decisions when it counts the most. We will all act professionally at all times throughout  our business relationship with you.

We will strive to exceed your expectations as your insurer.
Exceeding your expect
ations is everyone's job at Erie Mutual. Whether it's responding to an after-hours claim or spending 5 to 6 hours inspecting your farm to ensure your safety, we will do what it takes to exceed your expectations.


We are committed to providing you full value for the premiums you pay.
We believe the value you receive from us as our customer, should go beyond the insurance coverage you pay premiums for. Objective insurance advice, comprehensive loss prevention, community investment and a commitment to service excellence, are just a few of the extra things we do to deliver the most value for your dollar.

Mission Statement

To be responsive to the changing needs of our mutual policyholders by providing superior service and innovative products through our team of dedicated professionals. Our success will be measured through policyholder satisfaction, continued growth and financial security.

Vision Statement

Erie Mutual will be the insurance provider for all residents, drivers, farm families and small businesses primarily in Haldimand County, the Niagara Region and their surrounding communities.



The expedience of the adjuster was overwhelming. From the horror stories you hear from other insurance companies, I did not know what to expect. Much to my pleasure, I would not have wanted any other person handling my claim. Thank you.

James, Policyholder