We believe it is important that our members know what Erie Mutual stands for in the way of company values and treatment of policyholders. It should be something you consider when choosing the right insurer for you to understand if your expectations are in line with the corporate culture. If not, you may not have found the right fit for entrusting your home, auto, farm or business insurance needs.
We recommend you keep looking, compare the mutual experience to that of a larger stock company. There is a significant difference!
You can find the Erie Mutual Customer Charter, as well as our Mission Statement and Vision Statement, displayed prominently in the office for members and others to view. We also include all on our website www.eriemutual.com for viewing at your convenience.
The Erie Mutual Core Values depict what is important to the company as a whole, they support our vision and shape the culture reflected of what our company values. They are relevant in reassuring the principles and beliefs behind the Erie Mutual identity and decision-making process.
The Erie Mutual Insurance Core Values include:
Our Customer Charter is a set of four promises we make to each valued customer and outline what you should expect in regards to your Erie Mutual customer experience at all times.
WE WILL TREAT YOU WITH RESPECT
We will have due regard for your insurance needs and wants and for the personal information, we collect from you. Our respect for you is at the forefront of everything we do. The business decisions and choices we make are driven by the respect we have for all of our customers.
WE WILL STRIVE TO EXCEED YOUR EXPECTATIONS AS YOUR INSURER
Exceeding your expectations is the job of everyone at Erie Mutual. Whether responding to an after-hours claim or spending hours inspecting your farm to ensure your safety, we will do what it takes to exceed your expectations.
WE WILL ACT PROFESSIONALLY AT ALL TIMES
Professionalism in our workplace is not just about donning an expensive suit or climbing to the top rung of the company ladder. Professionalism is the culmination of appearance, actions and making the right decisions when it counts the most. We will act professionally at all times throughout our business relationship with you.
WE ARE COMMITTED TO PROVIDING YOU FULL VALUE FOR THE PREMIUMS YOU PAY
We believe the value you receive from us as our customer, should go beyond the insurance coverage you pay a premium for. Objective insurance advice, comprehensive loss prevention, community investment and a commitment to service excellence, are just a few of the extra things we do to deliver the most value for your dollar.
The Erie Mutual Core Values and Customer Charter enhances the experience of insuring with Erie Mutual. We are strongly committed to keeping our values and promises at the forefront of everything we do both in the office and within the community. We invite you to Experience the Erie Value!
Article Written by Darcy Johnson
Erie Mutual Insurance Manager – Sales, Marketing & Business Development
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